Waterford Landing Apartment Homes

Very unprofessional! I scheduled a tour a couple of a weeks ago online for today at 1:30. I received a reminder 2 hours before to not forget the appointment. I arrived on time and proceeded to go into the office. The door was locked so I called and no one picked up. I called serval more times again no one answered. I got back into to my car to wait a couple of minutes. I went back to the door and it was still locked so I just stood there. After standing there for about 7 mins somebody finally came to the door and stated that she was on lunch and that she wasn’t aware of any tour scheduled, but that she believed that I did schedule one because of this same issue in the past with somebody else. She said they were under a new management and something about the system glitching. So she told me that another lady was supposed to be on her way back to the office and told me to come back at 2:00. I came back at 2:00 the door was locked I called no one answered. At this point I just left.. I understood that things do happen, but to tell me to come back 30 mins later just for nobody to be there is really unprofessional! I’m disappointed because I looked forward into touring these apartments and possibly moving in, but I’m good now. Hopefully you get this under control for future reference!

I made an appointment to take a tour at 1:30pm. I got a reminder text and email at 11:30am for my tour and if I wanted to cancel click the link. I did not click the link to cancel or reschedule the appointment. I arrived at the apartment complex at 1:24pm. I walked up to the door and there was a sign that said "Thank you for visiting. We're out of the office. We'll be back at..." the time on there was unclear because the hands on the clock was not on a specific hour. Nonetheless the time on the sign was long after my tour was supposed to be over. I can understand if someone had an emergency they needed to deal with but a heads up by someone whether it be a manager or the person actually on the property would have been more professional than allowing someone to make an appointment and not be there for it. Definitely will not be coming back for a tour.

I lived here and moved out as there is crunch for parking space. Lisa and Kathy talk nicely. Rebekah keeps on telling she's is going to charge you for this and that, and makes you feel you can't afford that. House keeping service hardly come on first request. Even if they come they don't finish it to your satisfaction. All dirt around is hardly removed. Not worth for the money paid. Look somewhere else. Be careful with the lease terms and conditions - they add hidden charges and ask you to list them as interested party on house insurance

Very unprofessional! I scheduled a tour a couple of a weeks ago online for today at 1:30. I received a reminder 2 hours before to not forget the appointment. I arrived on time and proceeded to go into the office. The door was locked so I called and no one picked up. I called serval more times again no one answered. I got back into to my car to wait a couple of minutes. I went back to the door and it was still locked so I just stood there. After standing there for about 7 mins somebody finally came to the door and stated that she was on lunch and that she wasn’t aware of any tour scheduled, but that she believed that I did schedule one because of this same issue in the past with somebody else. She said they were under a new management and something about the system glitching. So she told me that another lady was supposed to be on her way back to the office and told me to come back at 2:00. I came back at 2:00 the door was locked I called no one answered. At this point I just left.. I understood that things do happen, but to tell me to come back 30 mins later just for nobody to be there is really unprofessional! I’m disappointed because I looked forward into touring these apartments and possibly moving in, but I’m good now. Hopefully you get this under control for future reference!